Refund Policy

Disclaimer: AB Technical Solutions is an independent software technical support service provider for a large variety of third party products, brands and services. We are an independent tech support provider for computer antivirus, printers, software and many more. The brand names mentioned and used in the site belong to their respective owners and we claim no rights over them. Any use of Trademarks, Brands, Products and Services is referential and we have no affiliation with any of these third-party companies unless such relationship is expressly specified. Please note that this service may also be available for free of cost on official website of Respective brand.

An amount equal to full payment made by customer will be refunded if we have not been able to resolve even a single issue for them within the first 15 days (Fifteen Days) of the subscription in case of all subscription based plan.

If we can resolve one or more issues, the charges for the Subscription Service will not be refundable. Notwithstanding this we may, at our sole discretion and on a case to case basis, agree to a refund of Subscription charges after deducting fees for servicing the Customer and cost of paid Anti Virus and any other paid software which has been provided free of cost with any plan. Customer will be eligible for refund when any of the following criterions are met for all incident based plans:

The problem is out of scope of the specific plan. Customers have all the per-requisites which were required to resolve the issue and problem was not resolved till the time account was active. Before 48 hrs after the resolution of the issue and a confirmation from the customer after the issue was last worked upon by us.

The refund will be processed only after getting a written request by the customer on the email id billing@abtechnicalsolutions.com along with the reason for refund. In no case, the amount of refund/claim shall exceed the amount subscribed or paid by the customer to us.

In connection with obtaining Services, customers agree that they will:

  1. Cooperate with us:

We will use commercially reasonable efforts to provide the support to customers. Our experience shows that most problems can be resolve as a result of close cooperation between customers and us. Please listen carefully to the support team and follow the instructions provided. Customers must confirm that the following conditions are true) The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals’) Customers must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident) The full system, including software and hardware, is available and accessible to customers without limit during any telephone discussions with us.

  1. Software/Data Backup: 

Customers understand and agree that we shall under no circumstance be responsible for any lost or corrupted software or data. We strongly recommend that customers at all times maintain a complete data backup and disaster recovery plan.

  1. Genuine Licensed Software:

Use genuine and valid Software and Hardware and also proper working phone line with sufficient power back up.

  1. Account, Password, and Security: 

For customers to submit a Plan Order, they must complete the Registration Process by providing us with current, complete and accurate information as prompted by and required under the applicable Registration Form. They also will choose a password and a user name. Customers are solely and entirely responsible for maintaining the confidentiality of your password and account.

Disclaimer: AB Technical Solutions is an independent software technical support service provider for a large variety of third party products, brands and services. We are an independent tech support provider for computer antivirus, printers, software and many more. The brand names mentioned and used in the site belong to their respective owners and we claim no rights over them. Any use of Trademarks, Brands, Products and Services is referential and we have no affiliation with any of these third-party companies unless such relationship is expressly specified. Please note that this service may also be available for free of cost on official website of Respective brand.